kygame FAQ — Detailed answers to your questions

Free Spins let you spin a slot game without spending your own money. They are usually awarded as a bonus round when a set number of Scatter symbols land in a game. Winnings from Free Spins may require you to meet certain wagering conditions before you can withdraw, so it is recommended to read the game rules first.

If your budget is limited, look for games where the bet size is proportional to the payouts. Check each game's minimum and maximum bet range, and go for games that let you play more rounds with the amount you have. Low-volatility games pay out smaller wins more often, which makes it easier to manage your budget.

With a Progressive Jackpot, a portion of every bet placed by every player is added to a shared prize pool, so the jackpot amount grows as more players join. When a specific winning combination lands, the full jackpot is paid out and the pool resets to zero. There is no way to predict how large the prize will be — it is a game of chance.

RTP (Return to Player) is the percentage of total bets that a game pays back to players on average over a long period. For example, an RTP of 96% means that for every 100 Ks wagered, you can expect an average return of 96 Ks. However, this is a long-term statistical figure and does not guarantee any result in a single session — luck still plays a role. Games with a higher RTP are generally considered more favourable when looking at long-term play.

All bonuses do have an expiry period. The exact details for each offer are stated in its terms and conditions. Once you receive a bonus, try to meet the required wagering amount as soon as possible without delay. If the time limit passes, any remaining bonus balance may be automatically cancelled, so it is recommended to read the offer terms carefully.

The welcome bonus is available once per player, on their first deposit only. If we detect any attempt to create additional accounts to claim the bonus again, those accounts will be suspended. After using the welcome bonus, you can continue to enjoy VIP cashback and other offers.

The kygame welcome bonus is 150% on your first deposit, up to a maximum of 300,000 Ks. For example, deposit 20,000 Ks and you get a 30,000 Ks bonus, giving you 50,000 Ks to play with. To withdraw the bonus, you must complete a wagering requirement of bonus amount × 10 — so a 30,000 Ks bonus requires 300,000 Ks in total bets. The bonus is added automatically as soon as you open your account and make your first deposit.

Invite your friends to kygame and when they make their first deposit you will receive a 5% bonus on their deposit amount (up to 20,000 Ks per friend). On top of that, you also earn a weekly commission of 0.3% on every valid bet your friends place. It is a win-win offer, so feel free to invite as many friends as you like.

kygame has 5 VIP levels ranging from Bronze to Diamond, with weekly cashback from 0.2% up to 0.8%. The more you play, the higher your level and the more cashback you earn. Silver gets 0.3%, Gold 0.5%, Platinum 0.6%, and Diamond 0.8%, paid out once a week.

Contact us immediately via 24/7 Live Chat or at [email protected]. Our security team will temporarily lock your account and investigate, then verify whether the access was yours. After the check is complete, always change your password. It is recommended to report any unauthorized access right away, before any bonus or personal details are changed.

Never share your OTP code with anyone under any circumstances — no kygame staff member or support agent will ever need to ask for it, and any such request is not legitimate. If you hand over your OTP, your account can be taken over. When an OTP arrives on your phone, use it yourself immediately and do not pass it on to anyone.

Two-Step Verification (2FA) is a security method that protects account access with a second check beyond just a password. It uses a random number code or a one-time SMS OTP, so even if someone knows your password, they cannot get in without passing that second check. We recommend turning it on right away from Security settings after creating your account.

The official and only kygame website URL is kygame.org. Always check the browser address bar and look carefully at the spelling of "kygame" — URLs like "ky-game", "kygame-vip", or anything with numbers added at the end could be fake sites. When clicking links shared on social media, check the URL before logging in. If you are unsure, contact Support.

kygame protects players' personal information using SSL encryption. All financial transactions and login details pass through a secure connection and are protected by a strict third-party data minimisation policy. For full details on how your personal data is handled, please read our Privacy Policy.

Regardless of which payment method you use at kygame (KBZPay, Wave Money, or AYA Pay), the minimum deposit is 3,000 Ks. For withdrawals, the minimum is 10,000 Ks, and we aim to process your withdrawal within 1 hour.

kygame does not charge any commission on deposits. However, if payment platforms such as KBZPay, Wave Money, or AYA Pay apply their own transaction fees, those are governed solely by their own policies — kygame does not add any extra charges on top, and the full amount you deposit will be credited to your account.

kygame currently accepts deposits via KBZPay, Wave Money, and AYA Pay. These are the most widely used mobile payment methods in Myanmar. Since you can deposit directly from your phone, there's no need to visit a bank — deposits are available 24 hours a day.

To deposit with Wave Money, log in to your kygame account and go to the Deposit section, then select Wave Money. Send the amount you want to deposit to the provided Wave Money number via the Wave App, then enter the Transaction ID in the kygame Deposit Form. Your account will be credited shortly after the deposit. If it hasn't arrived, contact Support with your Transaction ID.

If your account hasn't been credited more than 15 minutes after completing a KBZPay transaction, check your Transaction History in the KBZPay App and send the Transaction ID and screenshot to [email protected], or submit them via 24/7 Live Chat. Our Finance team will look into it, and if the request is valid, it will be processed immediately.

Yes, kygame also accepts deposits via AYA Pay. You can send funds using Peer-to-Peer Transfer or by scanning a QR Code in the AYA Pay App. Check the AYA App for the single-transaction and daily transfer limits — these limits are set by AYA Bank policy, not by kygame.