Personal Data Protection

kygame Privacy Policy

This policy explains how personal information you share with kygame is collected, used and protected.

Last updated: 29 October 2026

1 Introduction — About This Policy

kygame ("we", "the platform") places great importance on protecting the personal information of Myanmar players. This Privacy Policy ("Policy") explains how your personal information is handled when you use the kygame platform and related services.

By continuing to use the platform, you agree to the terms set out in this Policy. If you do not agree with the Policy, you may stop using the service and contact us to let us know.

2 Types of Information Collected

We collect the following types of information in order to provide our services and manage your account—

Information provided at registration

  • Name and date of birth (to verify you are 21+)
  • Email address
  • Phone number (for communication and security)
  • Payment account details (KBZPay, Wave Money, AYA Pay)
  • National Registration Card (for KYC verification)

Information recorded automatically while using the platform

  • IP address and location data
  • Browser type and device model
  • Website navigation logs (log data)
  • Players' game history and deposit / withdrawal records
  • Session cookies and session tokens

Information obtained through communications

  • Live chat conversation records
  • Email correspondence
  • Complaint and request records

3 How Information Is Used

The information we collect is used only for the following purposes—

  • Account creation and verification (KYC)
  • Processing deposits, withdrawals and bonus payments
  • Providing customer service and technical support to players
  • Prevention of fraudulent activities, fraud, and money laundering
  • Maintaining platform safety and fair play
  • Sending players updates, refund notifications, and service announcements
  • Keeping records required by law

4 Cookie and Tracking Technologies

Our platform uses cookies, local storage, and similar tracking technologies. We use them for the following purposes—

Essential Cookies

These are cookies required for the website to function properly. Without them, logging in and processing payments would not be possible.

Performance Cookies

These collect data on how players use the platform so we can work to improve service quality.

Functional Cookies

These cookies remember language and platform preferences, saving each player's chosen settings.

You can block cookies through your browser settings, but please note that some services may not work normally as a result, and your gaming experience may be affected.

5 Data Sharing and Disclosure

kygame does not sell your personal data to third parties. However, personal data may be shared in the following circumstances—

Service Providers

We share only the necessary data with trusted companies acting on our behalf (payment platforms, KYC verification services). These companies must handle data only for the purposes we direct and may not use it for their own purposes.

Legal Compliance

Data may be disclosed in accordance with the law to authorities responsible for legal investigations, court orders, or legal financial protection matters.

Business Transfer

In the event of a merger, acquisition, or transfer of operations, affected third parties will be notified in advance and the process will be carried out in line with this policy.

6 Data Retention Period

We retain your personal data only for as long as we are providing services and as long as required to meet legal obligations—

  • Account data — until legal proceedings are concluded after the account is closed
  • Financial records — for a period determined by business requirements
  • Communication records — for a period sufficient to resolve disputes
  • Cookie data — varies depending on cookie type and purpose

Once the retention period ends, data will be securely deleted or converted into non-personally identifiable form.

7 Data Security Measures

kygame applies full technical and operational security measures to protect your personal data—

  • SSL (Secure Socket Layer) encryption — all data transfers are fully encrypted
  • Access control — only staff who need it can view the data
  • Server security — firewalls and server monitoring systems are in place
  • Payment encryption — data related to KBZPay, Wave Money, and AYA Pay is encrypted and stored
  • Two-Factor Authentication — available as an optional choice

No data transfer over the internet can be guaranteed 100% secure. We apply the best methods available, but if you believe a breach of your personal data has occurred, please notify us immediately.

8 Player Rights

You have the following rights regarding your personal data—

Right of Access

You can request to view the personal data we have collected about you.

Right to Rectification

You can request that inaccurate or incomplete personal data be corrected.

Right to Erasure

You can request deletion of your personal data to the extent that it does not conflict with our legal obligations.

Right to Restriction

You can request that we restrict how we handle your data for a period of time.

Right to Data Portability

You can request to receive the personal data you have provided in an easy-to-read format.

Right to Object

You have the right to object to any of our data handling practices. We will review your objection and will not reject it without a legitimate reason.

To exercise any of these rights, you can contact us at [email protected].

9 Protection of Children's Personal Data

The kygame platform is intended for users aged 21 and above. While we take clear measures to avoid collecting personal data from persons under 21, if such data is inadvertently collected, it will be deleted immediately.

If parents or guardians discover that a person under 21 has had their data included, please contact us immediately at [email protected].

10 Changes to This Policy

kygame may update this privacy policy from time to time. When changes are made, the "Last Updated" date on this page will be revised, and players will be notified in advance of any significant changes.

Continued use of the platform after a change is announced will be taken as acceptance of the updated policy.

11 Contact kygame

If you have questions about our privacy policy, wish to raise an objection, or need to submit a data request —

We are always committed to handling your personal data with integrity.

Frequently Asked Questions

Questions About Personal Data Protection

No. kygame does not sell players' personal information to third parties. Data is only shared with companies that need it to deliver services (such as payment platforms), and only after proper safeguards and controls are in place.

Yes, it is. Payment data for KBZPay, Wave Money and AYA Pay is protected with SSL encryption and stored on servers in encrypted form only. We never store full card numbers.

Yes, you can. Contact [email protected] to submit a deletion request. However, we will explain that some data may need to be retained for a period of time and cannot be deleted immediately due to legal obligations (such as keeping financial records).

Typically, a photo of your National Registration Card (NRC) and a selfie photo will be requested. This data is used only to carry out KYC checks and is stored securely.

You can block cookies through your browser settings. However, please note that blocking essential cookies will prevent core functions such as logging in and processing payments from working properly, and your experience on the site may be affected.

If a personal data breach is discovered, we will notify you immediately with details about the nature of the breach, the type of data affected, and the steps taken to protect you, and we will make resolving the incident our top priority.

The "Last updated" date at the top of this page will always reflect the latest revision. For significant changes, we will notify you in advance to your registered email address. We therefore recommend making sure the email address linked to your account is current.